Operational conditions

Refund Policy

Adjustments, cancellations and refunds follow the contracted scope and applicable law, not sales, lead or ROI promises.

What is not guaranteed

  • Clivon services do not guarantee property sales.
  • Clivon services do not guarantee lead quantity.
  • Clivon services do not guarantee ROI.

Scope dependencies

  • Required information, materials, approvals, access and assets are defined in the proposal and contract.
  • A missing customer dependency may pause the timeline without constituting an operational failure by Clivon.
  • Timelines and acceptance criteria follow the specific contracting instrument.

Adjustment, cancellation or refund

Adjustment, cancellation and refund conditions are defined in the proposal and contract accepted by the customer, subject to applicable law. If a documented operational failure occurs within the contracted scope, the case is reviewed against delivery records and applicable criteria.